“实在没想到(dao)现在自来水公司开通(tong)用水这么方便、效率(lv)这么高，用微(wei)信公众号(hao)不到(dao)3分钟就完(wan)成了报装(zhuang)申请，20分钟(zhong)就(jiu)完(wan)成了(le)挂表通水。”山东坚纳维智能科技(ji)有限公司(si)的刘(liu)女(nv)士(shi)惊喜(xi)地说。

近日，淄(zi)博市(shi)自来水(shui)(shui)(shui)(shui)有限责任公(gong)司接到刘(liu)女士(shi)电话(hua)咨(zi)询用水(shui)(shui)(shui)(shui)事宜(yi)，立即将(jiang)其公(gong)司列为潜在(zai)用户(hu)，主动上门(men)对接，根据用户(hu)的水(shui)(shui)(shui)(shui)量、水(shui)(shui)(shui)(shui)压等参数(shu)，提前安排进(jin)行了(le)给水(shui)(shui)(shui)(shui)工程的设计、施工，并在(zai)具备通水(shui)(shui)(shui)(shui)条件后告知(zhi)刘(liu)女士(shi)。10月14日下(xia)午，刘女(nv)士因(yin)故无法到(dao)自(zi)(zi)来(lai)(lai)水公(gong)(gong)司(si)营业窗口办理(li)报装手续，在自(zi)(zi)来(lai)(lai)水公(gong)(gong)司(si)工作人员电话(hua)指导下(xia)，她(ta)通过自(zi)(zi)来(lai)(lai)水公(gong)(gong)司(si)微(wei)信公(gong)(gong)众(zhong)号进(jin)行了用水报装线(xian)上申请。自(zi)(zi)来(lai)(lai)水公(gong)(gong)司(si)工作人员接收到(dao)网(wang)上报装申请后，立即(ji)就近安排辖区(qu)营销分公(gong)(gong)司(si)工作人员进(jin)行挂表(biao)通水，20分(fen)钟就完成了挂表通(tong)水，实(shi)现了报装“零跑腿”、“即(ji)报装、即(ji)通(tong)水”。

为持续深(shen)入优化营商环境(jing)，深(shen)化“获(huo)得(de)用水(shui)(shui)改革”，提(ti)升获(huo)得(de)用水(shui)(shui)效率和供水(shui)(shui)服务(wu)水(shui)(shui)平，淄(zi)博(bo)市自来水(shui)(shui)有(you)限责任公(gong)司以提(ti)速(su)度强服务(wu)为重(zhong)点，聚焦(jiao)“客户体验”，打破(po)思维定(ding)式，全力推动“互联网(wang)+”服(fu)务机制(zhi)，持续(xu)压减用(yong)水报(bao)装(zhuang)环节和时(shi)限，加快接水工程速(su)度。大力(li)推(tui)进用(yong)水报(bao)装(zhuang)网上办(ban)、掌上办(ban)、电话(hua)办(ban)，通过山(shan)东政府服(fu)务网（淄博）、“爱山(shan)东”APP、 “爱山东·爱淄博”APP、企业(ye)网站、微(wei)信公众号等(deng)方式办(ban)理用水报装申请，做到了用水报装网上办“零跑腿”。创(chuang)新供水(shui)(shui)(shui)工(gong)程提前(qian)(qian)（前(qian)(qian)置）施(shi)(shi)(shi)(shi)工(gong)模式，将报装(zhuang)服(fu)务(wu)关口前(qian)(qian)移，提前(qian)(qian)设计、施(shi)(shi)(shi)(shi)工(gong)、办(ban)理(li)行政(zheng)审批手续(xu)，对已基本确(que)定用水(shui)(shui)(shui)需求、具备施(shi)(shi)(shi)(shi)工(gong)条件的(de)潜在用户(hu)进行提前(qian)(qian)施(shi)(shi)(shi)(shi)工(gong)，对社会(hui)投资简易低(di)风险工(gong)程建设项(xiang)目附属小(xiao)型(xing)用水(shui)(shui)(shui)接入工(gong)程实行零(ling)上门(men)、零(ling)环(huan)节、零(ling)资料、零(ling)审批、零(ling)收(shou)费(fei)、零(ling)耗时的(de)“六零(ling)”服(fu)务(wu)，大大缩(suo)短了用水(shui)(shui)(shui)报装(zhuang)的(de)工(gong)程施(shi)(shi)(shi)(shi)工(gong)、行政(zheng)审批时间，实现了“即(ji)报装(zhuang)、即(ji)通(tong)水(shui)(shui)(shui)”。同(tong)时，出台潜在客户(hu)调查(cha)、用水(shui)(shui)(shui)报装(zhuang)督办(ban)专员、限时办(ban)结、预约(yue)上门(men)、客户(hu)回访等配套措(cuo)施(shi)(shi)(shi)(shi)，“事前(qian)(qian)提前(qian)(qian)沟通(tong)、事中(zhong)有效跟进、事后(hou)延(yan)续(xu)追踪”，确(que)保获得(de)用水(shui)(shui)(shui)服(fu)务(wu)提质增效。

下一步，淄博市自(zi)来水有(you)限责任(ren)公司将(jiang)瞄(miao)准“走(zou)在前列(lie)”目标定位，围绕企(qi)业(ye)“全生命周期”供(gong)水(shui)营商环境(jing)体系建设(she)，进一步(bu)优化服务(wu)流程、细分业(ye)务(wu)分类、信(xin)息(xi)共享(xiang)机(ji)制，强(qiang)化“智慧水(shui)务(wu)”建设(she)、“一站式”服务(wu)，全面提(ti)升用户(hu)接水(shui)便利(li)度和用水(shui)体验的获得感，实现(xian)供(gong)水(shui)营商环境(jing)的创新突破，为提(ti)升“淄博效(xiao)率”、叫响“淄博服务(wu)”提(ti)供(gong)有效(xiao)支撑。